FAQs

General

Is my appointment booked?


Appointments booked online are only a request. Once we have an availability we will email you with the date and times.

You will receive a confirmation email explaining the date and times of the confirmed appointments. Please read your appointment email details and the instructions in the notes section.




How do I make payments?


You will be charged 24hours before your appointment in order to keep your appointment. We accept Venmo, our account name is @handinhome (please add us). Please do not pay the spa therapist by cash or check for the service charges. They will not accept it. They will only accept their tips.




I have a dog, is that ok?


Although we love doggies, we ask that you put them away while your spa therapist completes your services. Failure to do so might cause interruptions during your service.




What if I don’t take one of the appointments when you arrive?


You have the option to not receive a service that you've booked or change the appointment (if there is time and it’s available by that spa therapist). However, you will be charged the greater value for all appointments booked for that day, whether you decide not take the service.




How much time should I schedule for my appointment?


Each service has a set duration so it’s important that you tell us ahead of time which services you want. If your nails are in poor condition and our nail technicians aren't able to deliver the service in the allotted time, we recommend that you book an additional future appointment.




Will you show up on time?


Appointments typically start at the scheduled time. However, as our technicians are travelling from other client appointments and sometimes encounter traffic, please be prepared for us to arrive 15-30 minutes earlier or 15 minutes to 1 hour later than your scheduled time.




Can I tip the Spa Therapist?


Your tips are appreciated. Our spa therapist work very hard and we encourage tipping them at least 20%. Please tip in cash.




What’s the best way to contact the Hand In Home Mobile Spa?


The best way to book your appointment is on our website or by email: handinhomeack@gmail.com




Can I cancel?


You must cancel within 48 hours to avoid full charges for the service. Cancellations must be emailed to handinhomeack@gmail.com. We do not accept cancellations by phone or text. There will be a $50 rescheduling fee for appointment changes within 48 hours.
If we arrive at the appointment and you are not home, will be charged in full.




How do you clean your tools?


Our tools are cleaned before and after each client. We also use disposable items where needed. You may also provide your own disenfected tools and items to be used during your appointment.




Is there a travel fee?


Our travel fee is included in our prices for Nantucket and a 20 minute commute from the local hub in your service area. There will be an additional travel fee of $25 or more for locations outside of our 20 minute radius. Travel fees may sometimes be added to promotional prices.




Which areas do you provide services in?


We serve:

  • Nantucket Island, Massachusetts
  • Palm Beach County, Florida:
    • West Palm Beach
    • Jupiter
    • Palm Beach Gardens
    • Boynton Beach
    • Delray Beach
    • Palm Beach Island
    • Wellington





We Come To You

Nantucket, MA, 02554

Palm Beach County, 33480

Phone

508-360-3748

 

Email us

Copyright of Hand In Home LLC